Terms of Service

Effective Date: May 19, 2026

Welcome to Digital Phone Assistant.

These Terms of Service (“Terms”) govern your use of the website, services, communications, and related offerings provided by Digital Phone Assistant LLC (“Digital Phone Assistant,” “Company,” “we,” “our,” or “us”).

By accessing our website, communicating with us, scheduling a consultation, or using our services, you agree to these Terms.

If you do not agree, please do not use our website or services.

You must be at least 18 years old to use this service or to request SMS or email communications

1. Services

Digital Phone Assistant LLC provides AI-powered business phone answering and related communication services.

Services may include:

AI phone answering

appointment scheduling

lead capture

FAQ answering

call routing

live call transfer workflows

overflow answering

after-hours answering

SMS appointment reminders

email notifications

customer portal access

related communication services

Specific features may vary depending on service plan, integrations, and customer configuration.

2. Consultation Requests

Scheduling a consultation or contacting Digital Phone Assistant does not create a customer relationship or service agreement.

Consultations are informational and intended to help determine service fit.

We reserve the right to decline service at our discretion.

3. Pricing and Billing

Published pricing may change at any time unless otherwise agreed in writing.

Current promotional pricing, discounts, or annual billing incentives may be modified or discontinued without notice.

Subscription billing terms will be disclosed at the time of purchase.

Unless otherwise agreed:

monthly subscriptions renew automatically

cancellation requests apply to future billing periods

services may be suspended for unpaid balances

4. Refund Policy

Digital Phone Assistant offers a one-week full refund period for qualifying new subscriptions.

Refund eligibility may depend on timing, service activation status, and account standing.

Refund requests should be submitted promptly to:

[email protected]

We reserve the right to investigate abuse or fraudulent refund requests.

5. SMS Communications

If you provide your mobile number and consent to receive SMS communications, Digital Phone Assistant may send transactional text messages related to your interactions with us.

Examples include:

appointment confirmations

appointment reminders

rescheduling notices

meeting-related notifications

Example:

“Reminder: Your scheduled consultation begins in 1 hour.”

Message frequency varies based on your interactions.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing services.

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

Opting out will stop future SMS communications covered by this consent.

Digital Phone Assistant does not use this SMS consent for unrelated promotional marketing unless separate consent is provided.

6. No Guarantee of SMS Delivery

SMS delivery depends on third-party carriers and messaging providers.

Digital Phone Assistant does not guarantee:

message delivery

delivery timing

carrier availability

uninterrupted messaging services

Carrier delays or failures may occur.

7. AI / Automated Communications

Digital Phone Assistant uses automated technologies, including AI-powered systems, to provide communication services.

By interacting with our systems, you acknowledge that:

responses may be generated by automated systems

information may be collected and processed electronically

automated systems may assist in scheduling, routing, and communication workflows

AI systems are designed to assist but may occasionally produce errors.

Users should verify important information when necessary.

8. Customer Responsibilities

Customers are responsible for providing accurate information, including:

business details

contact information

FAQ content

scheduling preferences

transfer instructions

escalation workflows

emergency handling preferences

Digital Phone Assistant is not responsible for service issues caused by inaccurate customer-provided information.

9. Emergency / Critical Use Disclaimer

Digital Phone Assistant is not an emergency response service.

Services should not be relied upon for:

911 dispatch

police

fire

ambulance

crisis intervention

life-critical communications

While customers may configure urgent routing workflows, Digital Phone Assistant does not guarantee emergency response handling.

Users should not rely on the service where delayed communication could cause injury, death, or critical harm.

10. Acceptable Use

You agree not to use our services for:

unlawful activities

fraud

harassment

spam

abusive communications

misleading or deceptive conduct

activities that violate applicable laws or regulations

We reserve the right to suspend or terminate accounts violating acceptable use standards.

11. Third-Party Services

Digital Phone Assistant may rely on third-party platforms, including:

hosting providers

SMS providers

email systems

scheduling platforms

CRM integrations

analytics services

telephony providers

We are not responsible for third-party outages, delays, failures, or policy changes.

12. Limitation of Liability

To the maximum extent permitted by law, Digital Phone Assistant LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages.

This includes, without limitation:

lost profits

lost business opportunities

missed calls

delayed communications

scheduling failures

SMS delivery failures

integration failures

data interruptions

Our total liability shall not exceed amounts paid by the customer for services during the preceding 30 days.

13. No Warranty

Services are provided “as is” and “as available.”

We make no warranties, express or implied, including:

merchantability

fitness for a particular purpose

uninterrupted availability

error-free performance

guaranteed business outcomes

14. Intellectual Property

All website content, branding, software, workflows, and service materials remain the property of Digital Phone Assistant LLC unless otherwise stated.

Unauthorized copying or reproduction is prohibited.

15. Privacy

Your use of our services is also governed by our Privacy Policy.

Please review our Privacy Policy for information about data collection and communications practices.

16. Termination

We reserve the right to suspend or terminate access to services at our discretion, including for:

policy violations

abuse

fraud

nonpayment

misuse of services

17. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.

18. Changes to Terms

We may update these Terms at any time.

Changes become effective when posted.

Continued use of our services constitutes acceptance of updated Terms.

19. Contact Information

Digital Phone Assistant LLC

Website:
https://digitalphoneassistant.com

Email:
[email protected]